Rivard is responsible for delivering IT operations management planning and implementation projects to a wide range of clients. Rivard assists clients with the design, planning and implementation of information technology infrastructure library (ITIL) processes. His experience encompasses ITSM, ITIL process design and implementation, workflow analysis and design, IT operations, and service desk tool assessments.
Prior to joining Forsythe, Rivard was the director of IT service management for Assurant Health in Milwaukee, Wisc. Rivard complements Forsythe’s ITSM consulting services with a broad and varied IT background, including IT audit, IT financial management, project management, as well as operational management of business analysts, desktop and telecommunications support teams.
As the founder and past president of the Wisconsin local interest group of the IT Service Management Forum (ITSMF), Rivard is a recognized leader in Service Management. Rivard’s leadership experience also includes past-president of the Milwaukee chapter of Information Systems Audit and Control Association (ISACA).